Dino Decking Complaints Procedure

We hope that you’ll never have reason to complain about any aspect of our services. However, if there is something that you’re not happy with, or if something is missing from your order, you should contact customer services first. Our friendly, expert team will try and solve your issue as soon as possible, but there may be times when it may take slightly longer.

If something is missing from your order, we will try and send it as soon as possible. Additionally, if part of your order is not up to standard (broken, stained etc) contact our friendly team and we will send a replacement as soon as possible. We strive to provide the highest quality composite products in the UK, but if something doesn’t meet your standards feel free to get in touch.

If you are not satisfied with the response from customer services, you can ask for us to reconsider the issue. You have the option to escalate your complaint to a director by using the complaints procedure below.

1. 1. Write a full description including any evidence of your complaint and send to resolutions@dinodecking.co.uk, make sure to include your details and your order details.
2. 2. A manager will reply to you within 28 days of receipt of your email.
3. We may ask you for further information or if not needed be able to issue you with a final resolution.

We hope you will be satisfied with your composite products upon arrival, but if any issues do occur, get in touch and we’ll be happy to help.